Our refund policy is 30 days from the original date of purchase. If for any reason you are not 100% satisfied with you purchase you may request a full refund.
Please contact customer service for details or help.
If any living products deemed to be damaged or unhealthy upon delivery, we will be offer an equal replacement to the recipient/s at no additional charge.
All returns must accompany a RA# (Contact customer service for RA#)
- Once your return is received and inspected, we will send you an notification that we have received your returned item.
- Returns from products/services that are damaged/defective will be reviewed for approval. Once reviewed and approved, we will ship an equal value product/service at no additional charge.
- If you choose not to have an equal replacement, or one can not be granted of the same, a refund will be processed upon review and approval. A credit will then be applied to your credit card or original method of payment within 7-10 business days from date of receipt of the damaged product/service.
- If you have not received a refund within the noted 7-10 business days, please double check your bank account and then contact your bank or credit card company.
Late or missing refunds (if applicable)
- It may take some time before your refund is officially posted.
- If you have done all of the above and still have not received your refund, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
- We will replace your products if they are deemed to be defective, damaged or unhealthy upon delivery acceptance. If you need to exchange any item, contact us at email@example.com
- Upon receiving a Return Authorization #, Physical product shipments address will be received based off returned product.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.