FAQ's | Frequently Asked Questions
Q. Why do you only offer Monarch or Painted Lady Butterflies?
A. We recognize that there are several different types of butterfly species, however due to environmental and state regulations we are unable to ship or release many of these butterflies across certain states.
Currently we can offer the Monarch & Painted Lady's as they are some of the most popular butterflies in North America.
Q. Butterfly release restrictions
A. Due to some state environmental concerns, it is unlawful to ship or release some butterfly species in these areas. Current restrictions are as follows.
- No Butterfly shipments to (Virgin Islands, Hawaii or Puerto Rico)
- Monarch restrictions only (Alaska, Arizona, Nevada and Montana)
Q. Why do some of the products require address verification?
A. Many products that are shipped are time sensitive material and it is imperative to have them shipped to the correct address. You as the user or receiver are responsible to verify your address for the deliveries.
We want to ensure your products are delivered correctly and in perfect condition for their purpose.
- Butterflies are shipped on dry ice and are very delicate insects.
- Trees are shipped with small water supply, however they need to be tended to upon delivery from origination point.
- Flowers if not expected can wilt quickly in hot temperatures.
Q: Which trees are suitable for growing in my area or will be the best tree for my recipient's area?
A. We have selected items that will grow well throughout the United States. The USDA Hardiness Zone information is just a guide of average climatic conditions and cold temperatures and it doesn't take into account micro-climates which result from local weather patterns, structures on your property, hills or canyons, or surrounding landscape plantings. If you're unsure, CALL US at 1-844-SEALED1. We'll be happy to help you select the best tree for that special someone as a gift.
Q: How big will my trees get?
A. We include growth habits and mature height information for each tree we send, this will assist with your landscape planning. The size of a tree and how fast it grows depends upon many natural factors such as sunlight, water, competition, growing seasons, climate and location. We are here to serve our customers, if you have any questions about the trees please visit our tree growth page here or just call us at 1-844-SEALED-1.
Q: When should I plant my tree? Is one time of the year better than another?
A. The best time to plant your tree is as soon as possible after you receive it. Each tree comes with detailed care and planting instructions. If you are unable to plant the tree, remove the plastic shipping bag from around the container, keep it well-watered, and it will be fine in the pot for several months. Trees can be planted year-round, with the best times being in the fall (September - November) and spring (March - June). During the winter months, trees are dormant, but the ground is often frozen which makes digging difficult. When planting during the summer months, be sure new plantings are kept well-watered.
Q. What are my activation key holders responsibilities?
A. By accepting any activation key, they are agreeing to notify Sealed Wish upon your death through our activation center.
- Activation certificates should be kept in a secure place.
Q. Who is best to choose as my activation key holders?
A. You may choose who ever you wish, however it is recommended that you consider someone you can trust, who is responsible and will active your account upon your death. Click here for some suggestions
- You may remove or assign new activation keys at any time.
Q. Why should I consider scheduling a delivery delay?
A. You may want to consider that some recipients may have a difficult time receiving any messages/products too soon. It may be best to notify them a few weeks after your death.
Also you may want to schedule items for special events such as an Anniversary, Birthday, Holiday as you want your items delivered for those special moments in life.
We allow you to select immediate release, 30 day, 60 day or a specific date.(example Sept 1st) for our Personalized Letters or Flower products.
Q. Is it safe to store my information online?
A. Sealed Wish works with top cyber security experts to protect all personal data being transmitted or stored through our site and in the cloud.
All information submitted, entered and saved on our website and in your account is cared and protected for by our trained experts to ensure your information remain secure and safe until the time occurs.
We encrypt all data being stored and utilize the industries best practice in cyber security to prevent lost, stolen or harmed data.
All credit card purchases are safe through the use of an full SSL encryption.